💻 Technology ↑ 6% growth · Faster than average

Help Desk Analyst / IT Support Technician

Help Desk Analysts are the first line of IT support — resolving user issues, resetting passwords, and diagnosing network problems that keep businesses running. It's the most accessible entry point into a tech career, with CompTIA certifications providing a clear path from help desk to network admin to cybersecurity.

$40,650 Median Salary

715K US Jobs

3–12 months Training

$1,000–$10,000 Typical Cost

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💰 Salary & Earning Potential

Salary data from the U.S. Bureau of Labor Statistics (BLS). Figures represent national averages — local wages vary by state, city, and employer.

Entry Level

$30,000

Median

$40,650

Experienced

$62,000

Want your state's salary? Select a state below to see local wage data, demand, and training programs.

📈 Job Outlook

Projected Growth (10yr)

Faster than average

715K

Total US Jobs

Active positions nationwide

CompTIA A+ + HDI Support Center Analyst

Required Credential

CompTIA A+ + HDI Support Center Analyst

🎓 Training & Education

Typical Program

IT Support Certificate or AAS

Program Length

3–12 months

Typical Tuition

$1,000–$10,000

Work Setting

Corporate IT departments, managed service providers, remote

🏆 Credential Required: CompTIA A+ + HDI Support Center Analyst

☀️ Day in the Life

A typical day as a Help Desk Analyst / IT Support Technician involves working closely with clients and colleagues in a Corporate IT departments environment. You'll apply your training daily while building expertise and advancing your career.

⚖️ Pros & Cons

Advantages

✅ Strong job security
✅ Rewarding work
✅ Clear career progression
✅ Growing demand

Challenges

⚠️ Can be physically demanding
⚠️ May require ongoing certification
⚠️ Entry-level wages vary by region

InterCoast Colleges-Fairfield

📍 Fairfield, CA

Certificate 1-<2yr

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